Online shopping, the word is itself self explanatory and today lots of people are shopping online. Online shopping has many advantages as well as disadvantage, so we should be wise enough to judge which website is best for online shopping and which is providing maximum discount to us. Today I am going to tell you about our experience of Purplle.com, where they had charged more than MRP on my purchase and really it was not good. This is not just another review, it totally based on our experience.
Purplle.com is a Online store which mainly deals in Fashion and cosmetic products and you can really find good range of cosmetic products. So my wife also ordered few products from Purplle.com.
While making purchase on Purplle.com, we found 2 things very unusual from different online shopping website.
1. Cash on delivery facility was only available if you are willing to pay extra Rs.25 excluding shipping charge else you have to purchase product more then Rs.700.
2. Usually on maximum online shopping websites, shipping is free of cost or on minimum order of Rs.400 or Rs.500 but to my surprise Purplle.com is charging even for shipping if you don’t buy products more then Rs.699 value.
So in all you are going to end-up buying products worth Rs.750 or more if you want free shipping and COD option both.
How Purplle.com Cheated Us
Last week we had ordered few products of Maybelline through Purplle which include 2 lipsticks and one kajal of Maybelline which costs total of RS.725 and we choose mode of payment as COD (cash on Delivery).
My wife was very happy with the products as some of the Maybelline lipstick shade was very rare and hard to find in the market especially the Coral Pink shade of Maybelline. We was thinking to be a delightful customer of Purplle but all happiness went to an end when we found the there was no invoice/bill with our package and one of the product was overcharged.
We found that Maybelline Color Sensational Moisture Extreme Lipcolor Forever Plum was sold by Purplle.com with Rs.25 extra. Original MRP of that Lipstick was Rs.250, which can be seen on below image but we were charged Rs.275 for it.
Have you ever though that Online shopping website can charge more then MRP ? And have you ever got any online shipment without any bill ?
I know your answer will be a big NO. We all go to online shopping website to get good discount and good offers but this isn’t the case while shopping from Purplle.com.
For me, they are just cheating their customer’s by not sending the invoice and charging more than MRP. You can check below invoice from Purplle.com which they have send to us after asking them so many times on email. On seeing MRP on the product and MRP on the invoice you can know the difference and much money we have been cheated.
By seeing the above invoice and picture of the product you all must be wondering about the amount Rs. 25 which they had charged extra. Though Rs. 25 is not a big amount for all of us, but the point is the loyalty and image which Purplle.com had lost in my eyes. I think good reputation and trust are the main factors to survive in online marketing.
I wrote to Purplle team about this issue but without any explanation, they admit there mistake and was ready to give 100 Purplle points against Rs.25, which can be redeem on future purchase. Do they thought I am going to come back to their site after being cheated. 🙂
We have done online shopping with almost all the shopping website, but buying products more then MRP without the bill was new experience for me. This was completely my own experience and may be some people will be having different one, but I am sure, this was my last purchase with Purplle.com. I would like to hear your thoughts too on this and your experience with Purplle.com if you had any.